Your Restoration Questions Answered

First, make sure everyone is safe and do not re-enter the property until the fire department clears it. Then call Sevco Restoration at (602) 767-2765. We respond immediately to secure your property, prevent further damage, and begin thorough documentation of all damage. Do not attempt to clean up smoke or soot yourself as improper cleaning can permanently set stains and damage materials.

The timeline depends on the extent of damage. Minor fire and smoke damage typically takes 1 to 3 months. Significant structural damage requiring partial rebuild generally ranges from 6 to 12 months. A total loss rebuild can take 12 months or more depending on scope and permitting. We provide a detailed timeline after our initial assessment so you know exactly what to expect.

Yes. With professional equipment and techniques, smoke odor and soot can be completely eliminated. We use industrial-grade ozone generators, thermal fogging, and HEPA air scrubbers to neutralize odors at the molecular level. Surface soot is removed using specialized dry cleaning sponges, chemical sponges, and wet cleaning methods appropriate for each surface type.

In most cases, no. Not until the property has been professionally assessed and cleared. Smoke residue contains toxic chemicals, and structural damage may not be visible to the eye. We can help you understand your options for temporary housing while your property is being restored.

More than most people expect. Professional restoration can save furniture, clothing, electronics, documents, photos, and many personal items that appear damaged. We use specialized cleaning, deodorization, and restoration techniques. Items that cannot be restored are documented thoroughly as part of the restoration process.

Mold can begin growing within 24 to 48 hours of water exposure in Arizona's warm climate. This is why rapid response is critical. Our team deploys industrial dehumidifiers and air movers immediately to dry structures before mold has a chance to establish. If mold is already present, we handle full remediation.

Common signs include musty odors, discoloration or staining on walls or ceilings, peeling paint or wallpaper, warped or buckling floors, and unexplained increases in your water bill. We use moisture meters and thermal imaging cameras to detect hidden moisture behind walls and under floors without destructive testing.

The drying process typically takes 3 to 5 days with professional equipment. After drying is complete, repairs and restoration can take anywhere from a few days to several weeks depending on the extent of damage. We monitor moisture levels daily and only proceed to repairs once structures are fully dry.

Yes. We coordinate directly with your insurance company on documentation and scope of work. We provide complete documentation including photos, measurements, and 3D Matterport walkthroughs to support the restoration process. However, we are hired by you, the property owner, and we work on your behalf throughout the entire project.

100% independent. Sevco Restoration is hired by you, the property owner. We are never hired by or paid directly by insurance companies. Our job is to restore your property to pre-loss condition and to thoroughly document all damage so the scope of work is clearly understood by all parties.

A Matterport scan creates a detailed 3D digital model of your property that documents every inch of damage. This thorough documentation supports the restoration process and ensures the full scope of work is clearly communicated. We include Matterport documentation as a standard part of our process on qualifying projects.

Yes. Sevco Restoration is a licensed Arizona contractor (ROC#351895), fully insured, and certified. Our technicians are trained and certified in fire and water damage restoration, mold remediation, and reconstruction. We carry general liability insurance and workers' compensation coverage.

We respond 24/7 anywhere in the Phoenix metro area. When you call (602) 767-2765, you reach a live person who can dispatch our emergency response team immediately.

We serve the entire Phoenix metro area including Phoenix, Scottsdale, Mesa, Tempe, Chandler, Gilbert, Glendale, Peoria, Surprise, Avondale, Goodyear, Buckeye, Queen Creek, San Tan Valley, Apache Junction, and Casa Grande. If you are not sure if we serve your area, call us and we will confirm immediately.

Yes. We work with both residential and commercial property owners across the Phoenix metro area. Whether it is a single-family home, multi-family building, retail space, or office property, our team has the equipment and expertise to handle the restoration. Call us to discuss your specific situation.