Frequently Asked Questions

We provide 24/7 emergency response across Arizona. Our team can typically arrive at your property within 60-90 minutes of your call, depending on your location. We understand that time is critical after a fire, and rapid response helps minimize further damage and begin the restoration process immediately.

Most homeowner and commercial property insurance policies cover fire damage restoration. We work directly with all major insurance companies. Our team will document all damage, provide detailed estimates, and communicate with your insurance adjuster regarding our damage assessment and scope of work.

The timeline varies depending on the extent of damage. After our initial assessment, we provide a detailed timeline specific to your project. We work efficiently while maintaining quality standards to get you back in your property as quickly as possible.

We serve all of Phoenix and the surrounding areas including Scottsdale, Tempe, Mesa, Chandler, Gilbert, Glendale, Peoria, and throughout Maricopa County. We also provide services to other areas of Arizona. Contact us to confirm service availability in your specific location.

Yes, we use advanced deodorization techniques including thermal fogging, ozone treatment, and hydroxyl generators to completely eliminate smoke odors. We don't just mask odors - we neutralize them at the molecular level. Our process includes cleaning all surfaces, treating HVAC systems, and ensuring your property smells fresh and clean.

It depends on the extent of damage. For minor smoke damage, you may be able to stay in unaffected areas. For major structural work or extensive damage, temporary relocation is usually necessary for your safety and to allow our team to work efficiently. We can help coordinate temporary housing if needed.

First, ensure everyone is safe and contact emergency services if needed. Then call us immediately at (602) 767-2765 for emergency board-up and initial assessment. Don't enter the property until it's deemed safe. Avoid cleaning or moving items yourself, as improper handling can cause further damage. Document everything with photos for insurance purposes.

Yes, Sevco Restoration is fully licensed, bonded, and insured in Arizona.

Yes, we offer comprehensive content restoration services. Our specialists can clean and restore furniture, electronics, documents, photos, artwork, and other personal items affected by fire and smoke damage. We use specialized techniques for different materials and can provide pack-out and storage services if needed during the restoration.

We understand Arizona's unique climate, building codes, and insurance requirements. Our team provides 24/7 emergency response, complete restoration services from start to finish, and direct insurance coordination. We treat every property as if it were our own and don't consider the job done until you're completely satisfied.

Yes, we provide fire restoration services for both residential homes and commercial properties throughout Arizona. Our team has experience with single-family homes, apartments, condos, office buildings, retail spaces, and industrial facilities. We scale our services to meet the specific needs of each project.

Our comprehensive services include emergency board-up, damage assessment, smoke and soot removal, odor elimination, structural repairs, content restoration, reconstruction, and final cleaning. We handle everything from initial emergency response through final walkthrough, coordinating all aspects of the restoration process so you don't have to manage multiple contractors.